Effective Date: May 19, 2026
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, INCLUDING A MANDATORY ARBITRATION CLAUSE, A CLASS ACTION WAIVER, AND A LIMITATION OF LIABILITY. BY ACCESSING THE SITE, MAKING A BOOKING, OR BOARDING A VESSEL ARRANGED THROUGH BOATANZA, YOU AGREE TO BE BOUND BY THESE TERMS.
These Terms of Service (“Terms”) govern your access to and use of the boatanza.com website (the “Site”), the booking platform and related services offered by Boatanza Yacht Charters LLC (“Boatanza,” “we,” “us,” or “our”), and any charters or experiences arranged through us (collectively, the “Services”). By using the Services, you (“Customer,” “Guest,” or “you”) agree to these Terms. If you do not agree, do not use the Services.
Boatanza operates as an online booking platform that connects guests with independent third-party boat operators, captains, and vessel owners (collectively, “Operators”). Operators are independently licensed and insured, and are solely responsible for operating the vessels, providing the charter experience, and ensuring compliance with maritime regulations.
Boatanza is not a charter operator, captain, vessel owner, or carrier of passengers. We do not own, operate, or control the vessels available through the platform. The contract for the charter itself is between you and the Operator. Boatanza’s role is to facilitate the booking, process payment, and coordinate the experience.
To make a booking through Boatanza, you must:
Guests aboard a chartered vessel must be at least eighteen (18) years of age unless accompanied by a parent or legal guardian who is twenty-one (21) or older. Operators may impose additional age or eligibility requirements.
A booking is confirmed only when (a) full payment or the required deposit has been received, (b) Boatanza has issued a written confirmation, and (c) the Operator has confirmed availability. Inquiry submissions, quotes, and unpaid holds do not constitute a confirmed booking.
Charter prices are quoted in US Dollars and are subject to availability. Prices may include the vessel rental, captain, crew, and any inclusions specified in your quote. Additional costs may apply, including but not limited to:
Any additional services purchased onboard from the Operator are billed separately and are subject to the Operator’s terms.
Payments are processed through Stripe, Inc. We accept major credit cards and other payment methods supported by Stripe. By providing payment information, you authorize Boatanza (or its payment processor) to charge the applicable amounts. You represent that you are authorized to use the payment method provided.
Unless otherwise specified in your booking confirmation, a deposit is required at the time of booking to secure your charter. The remaining balance is due in accordance with the schedule provided in your confirmation. Failure to pay the balance by the due date may result in cancellation of the booking with no refund.
All cancellation requests must be submitted in writing to info@boatanza.com. Refund eligibility is determined by when the cancellation request is received in writing, calculated as follows:
| Time of Cancellation | Refund Amount |
|---|---|
| 8 or more days before the charter | Full refund of deposit, less a 5% non-refundable payment processing fee |
| 4 to 7 days before the charter | 50% refund of deposit |
| 3 days or fewer before the charter | No refund; full charge applies |
| No-show / late arrival | No refund; full charge applies |
Refunds are processed to the original payment method within 5–10 business days. Refunds are based on amounts received by Boatanza and do not include third-party fees that are non-refundable to Boatanza.
Boatanza or the Operator may cancel a booking due to:
In the event of cancellation by Boatanza or the Operator for safety, weather, or operational reasons not attributable to the Customer, we will, at our discretion: (a) reschedule the charter to an alternative mutually-agreeable date, or (b) issue a full refund of amounts paid. We are not responsible for related costs such as travel, lodging, or other arrangements.
The captain has sole and absolute authority to cancel, delay, shorten, or modify any charter due to weather or sea conditions. The captain’s decision is final. If a charter is cancelled prior to departure due to weather, we will reschedule or refund as described in Section 4.2. If a charter is cut short after departure due to weather, refunds are at the captain’s and Operator’s discretion based on the portion of the charter completed.
During any charter, the captain has full authority over the vessel and all persons aboard. This includes authority to:
You and your guests agree NOT to:
Alcohol may be permitted onboard at the captain’s discretion and subject to applicable law. Guests must be 21 or older to consume alcohol. The captain may refuse to serve or permit alcohol consumption to any guest who appears intoxicated. The Customer is responsible for ensuring all guests comply with alcohol regulations. Excessive consumption that compromises safety may result in early termination of the charter with no refund.
Each vessel has a maximum passenger capacity set by US Coast Guard regulations and the vessel’s certificate of inspection. Exceeding capacity is prohibited and grounds for charter cancellation without refund. The Customer is responsible for providing an accurate guest count at booking.
The Customer is responsible for any damage to the vessel, equipment, or other property caused by the Customer or any guest in the Customer’s party, including damage caused by negligence, intentional acts, or violation of these Terms. Damage charges will be billed to the Customer’s payment method on file or invoiced separately.
Where the Services include water sports activities such as jet skis, paddleboards, floats, snorkeling equipment, or similar (“Water Sports”):
READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
You acknowledge that participation in a yacht charter, water sports, swimming, and similar activities involves inherent and unavoidable risks, including but not limited to: drowning, hypothermia, sunburn, dehydration, seasickness, slip and fall injuries, collision, equipment failure, weather-related hazards, marine life encounters, injuries from other guests, and other risks that may result in serious injury, property damage, or death.
By booking with Boatanza and boarding a vessel, you, on behalf of yourself and each member of your party (including minors for whom you are responsible):
This waiver is effective to the fullest extent permitted by applicable law. Some jurisdictions do not permit waivers of certain claims; in those jurisdictions, this waiver applies to the maximum extent permitted.
Boatanza requires every Operator on the platform to carry liability and hull insurance appropriate for commercial charter operations, including U.S. Coast Guard-required coverage where applicable. However:
THE FOLLOWING LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOATANZA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOATANZA’S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BOATANZA FOR THE SPECIFIC BOOKING GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
BECAUSE BOATANZA IS A BOOKING PLATFORM AND NOT THE CHARTER OPERATOR, ANY CLAIMS RELATED TO THE OPERATION OF THE VESSEL, THE CONDUCT OF THE CAPTAIN OR CREW, OR THE CONDITION OF THE VESSEL ARE BETWEEN YOU AND THE OPERATOR. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Boatanza, its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
Neither Boatanza nor the Operator will be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to: acts of God, weather events, hurricanes, tropical storms, lightning, flooding, fires, earthquakes, war, civil unrest, terrorism, government action, port closures, pandemics or epidemics (including related government restrictions), labor disputes, strikes, mechanical failure not attributable to negligence, fuel shortages, or marine emergencies. In such cases, we will work in good faith to reschedule or, where rescheduling is not possible, provide a refund as described in Section 4.2.
All content on the Site, including text, graphics, logos, photographs, videos, designs, and software, is the property of Boatanza or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, modify, distribute, or create derivative works from any Site content without our prior written consent.
The Boatanza name and logo are trademarks of Boatanza Yacht Charters LLC. Use of these marks without written permission is prohibited.
Boatanza or its Operators may take photographs or videos during charters for marketing, promotional, or operational purposes. By participating in a charter, you and each guest consent to such photography and grant Boatanza a non-exclusive, royalty-free, perpetual, worldwide license to use such photographs and videos in marketing materials, social media, and other promotional contexts. If you do not wish to be photographed, notify the captain at the start of the charter.
Boatanza facilitates bookings with independent Operators. While we make reasonable efforts to verify Operator credentials and quality, we do not warrant or guarantee:
Any disputes related to the operation of the charter, conduct of the captain or crew, condition of the vessel, or quality of the experience must be addressed directly with the Operator, with Boatanza available to assist in good faith.
By providing your phone number and email to Boatanza, you consent to receive communications from us related to your booking and inquiry, including by phone, SMS, WhatsApp, and email. Standard message and data rates may apply. You may opt out of marketing communications by replying STOP to SMS, clicking unsubscribe in marketing emails, or contacting info@boatanza.com. You may not opt out of transactional communications related to an active booking (e.g., confirmation, changes, weather updates).
We make reasonable efforts to ensure the accuracy of information on the Site, including pricing, vessel descriptions, availability, and itineraries. However, errors may occur. We reserve the right to correct any errors and to refuse or cancel any booking made based on incorrect information, with a full refund of amounts paid for that booking as the sole remedy.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS.
Before initiating arbitration, you agree to first contact Boatanza at info@boatanza.com and attempt to resolve the dispute informally for at least thirty (30) days.
Any dispute, claim, or controversy arising out of or related to these Terms, the Services, or your interactions with Boatanza that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except as modified by these Terms. The arbitration shall be conducted in Miami-Dade County, Florida, or by videoconference at your election, and the arbitrator shall apply Florida law and applicable federal law. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.
YOU AND BOATANZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. UNLESS BOTH PARTIES AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
Notwithstanding the foregoing, either party may bring an individual claim in small claims court within the jurisdictional limits of that court, or seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.
You may opt out of the arbitration and class action waiver provisions by sending written notice to info@boatanza.com within thirty (30) days of first agreeing to these Terms. Opting out does not affect any other provision of these Terms.
These Terms and any dispute arising hereunder are governed by the laws of the State of Florida and applicable US federal law (including maritime law where applicable), without regard to conflict-of-laws principles. For any claims not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
You may not assign these Terms without our prior written consent. Boatanza may assign these Terms at any time, including in connection with a merger, acquisition, or sale of assets.
These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and Boatanza regarding the Services and supersede any prior agreements.
Section headings are for convenience only and do not affect interpretation.
For any questions about these Terms, contact us at:
Boatanza Yacht Charters LLC
300 Alton Rd, Miami Beach, FL 33139
Email: info@boatanza.com
Phone: +1 (786) 442-3202
Website: https://boatanza.com/us
We may update these Terms from time to time. When we do, we will revise the Effective Date at the top of these Terms and may provide additional notice (such as a banner on the Site or an email notification) for material changes. Your continued use of the Services after the Effective Date constitutes acceptance of the updated Terms.
